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Branded QR support portal
Clients raise structured tickets from QR codes, links or the installed web app.
Commercial AV operations platform
More than a portal. A complete AV support, service and handover platform.
Freaque Systems gives commercial AV clients a branded system for QR support tickets, agent workflow, asset records, commissioning information, schematics, completion photos, job costing and viewer-safe reporting.
Support ticket raised by customer
Admin triages and assigns work
Agent records progress, labour and parts
Assets and commissioning details stay linked to the site
Viewer sees safe progress and performance reporting
support.freaque-systems.com/admin
Open
23
In Progress
9
Awaiting
4
Resolved
68
#1562
Boardroom display - no signal
Sydney Office · Boardroom L12
In Progress
#1563
Camera not tracking
Melbourne Office · VC Room 3
Awaiting
#1564
Ceiling mic intermittent
Brisbane Office · Meeting 4
Open
#1565
Touch panel not responding
Perth Office · Training Room
Resolved
Freaque Systems
Raise a support ticket
Approved site
Sydney Office
Equipment location
Boardroom - Level 12
Device / equipment
Samsung 75” Display
Issue type
No Picture
Priority
High
Viewer reporting
Client-safe dashboard
Open
12
Completed
84
Avg complete
1.8d
First response
42m
Sydney HQ76%
Brisbane Office48%
Melbourne Suite34%
Modular by subscription
Start with support ticketing, then unlock project, asset, commissioning and reporting tools as the client grows.
The platform is designed to be sold in stages. A client can begin with a branded support portal, then add agent assignment, job costing, asset register, commissioning records, document uploads, completion photos and performance reporting when their subscription allows it.
Site, room and device workflows
Approved sites, locations and equipment lists keep every issue tied to the right AV asset.
Agent assignment
Allocate tickets to technicians so each person sees the work they are responsible for.
Job costing
Capture labour, parts, travel and other job costs for clearer invoicing and service review.
Asset register
Track serial numbers, IP addresses, MAC addresses, rack details, ports and QR labels.
Commissioning and handover
Upload schematics, commissioning notes, device data and photos of completed work.
Viewer-safe reporting
Give clients visibility over active tickets and performance graphs without exposing admin data.
Subscription feature control
Enable the right modules per client so the system can start simple and grow.
Job costing
Know what each support job really costs.
Agents can record labour, parts and travel so admins can review true job cost before invoicing or reporting.
Labour
2.5 hrs
$275
Parts
HDMI extender
$185
Travel
CBD callout
$95
Estimated job total: $555
Asset register
Every room, device and QR code in one place.
Keep site assets organised with serial numbers, IP details, MAC addresses, switch ports and equipment locations.
Q-SYS Core 110f
Rack 1 · 172.16.32.10
Samsung 75 Display
Boardroom L12 · SN SX75-9201
Shure MXA920
Ceiling Zone A · Dante/AES67
Netgear M4250
Rack 1 · Switch Port Map
Project handover
Commissioning records that remain useful after install.
Store schematics, commissioning details, connection types, switch ports and completion photos for future support.
Schematics
Boardroom signal flow uploaded
Commissioning
Static IP, port and device notes saved
Photos
Completed rack and room evidence attached
Handover
Labelled device checklist complete
Built by AV people
Designed around real commercial AV support, not generic helpdesk software.
Sites, meeting rooms, displays, DSPs, control systems, switch ports, schematics and commissioning records all matter in AV. The platform keeps that context together so support, service and project handover stay organised.
Q-SYS and control rooms
Teams Room and UC spaces
Dante, AES67 and AV networking
Boardrooms, training rooms and racks
Book a demo or enquire today
Ready to make support feel more professional?
Use the portal as a polished AV support workflow for your own team, client sites, meeting rooms and managed environments.