Commercial AV support
Support for boardrooms, meeting rooms, conferencing spaces, racks and managed environments.
Commercial AV support + support portal
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Smart AV support for modern commercial environments.
Freaque Systems combines hands-on commercial AV support with a premium support portal built around sites, rooms, devices, tickets and real customer communication.
Commercial AV readyAndroid, iPhone and desktopCustomer + admin workflowSites, rooms and devices
Portal
Raise a support ticket
Approved site
Sydney Office
Equipment location
Boardroom - Level 12
Device / equipment
Samsung 75” Display
Issue type
No Picture
Portal preview
Customer ticket form on mobile
Fill the hero area more cleanly with a real mobile portal example: approved site, location, device and issue details in a polished client-facing web app.
Q-SYS, Dante and AV networking
Technical troubleshooting across control, signal flow, audio transport, multicast and AV-over-IP.
Support portal workflow
A branded web app for Android, iPhone and desktop with customer and admin-side ticket handling.
Approved sites
Control ticket intake with verified site lists for cleaner client reporting.
Equipment locations
Capture room, level, area or rack-room context before the support team responds.
Device lists
Let customers select the exact display, camera, microphone, DSP or room control device.
The portal promise
A branded support front door built for commercial AV.
Customers raise better tickets. Admins receive cleaner context. Your support workflow feels more professional from the first scan to the final update.
Approved site lists
Keep ticket intake aligned with verified client sites.
Equipment locations
Capture the room, level, area or rack location before the ticket lands.
Device lists
Let customers select the actual display, microphone, camera, DSP or controller.
Admin workflow
Review tickets, filter by site and status, add notes and update progress.
Customer side + admin side
A workflow that looks sharp for customers and works harder for admins.
Customers submit structured support requests through the portal. Admins review, filter, add notes, update statuses and keep everyone aligned from one professional workspace.
Commercial AV fit
Built around rooms, sites and devices.
The portal is shaped around real support context: site names, room names, equipment locations, device inventory, priority, status and notes.
Cleaner fault logging
Better client communication
More accurate triage
Professional branded workflow
Client update
Automatic email update
Ticket #1562 updated
Your boardroom display ticket is now in progress. A technician has reviewed the room, the issue is assigned and the next customer-facing update will follow shortly.
Status: In Progress
Site: Sydney Office
Room: Boardroom L12
Device: Samsung 75” Display
Book a demo or enquire today
Ready to make support feel more professional?
Use the portal as a polished AV support workflow for your own team, client sites, meeting rooms and managed environments.