Freaque Systems
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Support Portal

Subscription options for commercial AV support workflows.

Choose a portal setup that matches your business, support load, number of sites and need for room or device-level fault logging.

Branded web app that works on Android, iPhone, tablet and desktop browsers
Structured ticket raising with approved sites, equipment locations and device lists
Admin-side dashboard for ticket review, notes, status changes and clean triage
Automatic progress email updates and customer-facing note updates
Start TrialHow It Works
Support portal preview across desktop and mobile devices
Possible tier

Starter

For businesses that need a polished branded ticket portal, business login access and a simple admin workflow.

  • • Branded portal landing page
  • • Customer ticket submission
  • • Business login
  • • Ticket status workflow
  • • Admin dashboard overview
  • • Customer-facing updates
Possible tier

Professional

For commercial AV teams that need site, room and device-specific support workflows with cleaner triage.

  • • Everything in Starter
  • • Approved site lists
  • • Equipment locations
  • • Device / equipment lists
  • • QR support access
  • • Ticket notes and progress workflow
Possible tier

Enterprise

For larger multi-site environments needing a more tailored rollout, workflow planning and structured onboarding.

  • • Everything in Professional
  • • Multi-site planning
  • • Expanded configuration
  • • Tailored onboarding
  • • Workflow discussion
  • • Support rollout guidance
Freaque Systems
Raise a support ticket
Approved site
Sydney Office
Equipment location
Boardroom - Level 12
Device / equipment
Samsung 75” Display
Issue type
No Picture
Priority
High
Admin queue
Live support tickets
#1562
Display no signal
In Progress
#1563
Camera tracking
Awaiting
#1564
Ceiling mic
Open
#1565
Touch panel
Resolved
Android + iPhone web app

A branded support portal that works on the devices your customers already use.

Customers can scan a QR code or open the support link directly in their mobile browser. The same workflow also works cleanly on iPhone, Android, tablet and desktop, so the customer experience stays simple wherever the request starts.

Open the portal from a phone, tablet or desktop browser
Raise tickets using structured fields instead of vague email requests
Select approved sites, rooms, locations and device lists where enabled
Track progress through status changes and customer-facing updates
support.freaque-systems.com/admin
Open
23
In Progress
9
Awaiting
4
Resolved
68
#1562
Boardroom display - no signal
Sydney Office · Boardroom L12
In Progress
#1563
Camera not tracking
Melbourne Office · VC Room 3
Awaiting
#1564
Ceiling mic intermittent
Brisbane Office · Meeting 4
Open
#1565
Touch panel not responding
Perth Office · Training Room
Resolved
Customer communication

Automatic progress updates and cleaner note visibility.

The portal workflow can help keep customers informed through status updates and customer-facing progress notes, giving a more professional experience than scattered email chains.

Automatic progress email updates when status changes
Customer-facing note updates to keep clients informed
Admin-side notes and structured workflow for clearer internal handling
Client update
Automatic email update

Ticket #1562 updated

Your boardroom display ticket is now in progress. A technician has reviewed the room, the issue is assigned and the next customer-facing update will follow shortly.

Status: In Progress
Site: Sydney Office
Room: Boardroom L12
Device: Samsung 75” Display
Commercial AV fit

Built around rooms, sites and devices.

The portal is shaped around real support context: site names, room names, equipment locations, device inventory, priority, status and notes.

Cleaner fault logging
Better client communication
More accurate triage
Professional branded workflow
Freaque Systems customer email preview showing received ticket and status update examples
Client update
Automatic email update

Ticket #1562 updated

Your boardroom display ticket is now in progress. A technician has reviewed the room, the issue is assigned and the next customer-facing update will follow shortly.

Status: In Progress
Site: Sydney Office
Room: Boardroom L12
Device: Samsung 75” Display
Setup flow

From enquiry to a branded support portal.

We confirm the workflow, apply branding, prepare portal access, configure the site/location/device structure and invite the first admin users.

1
Branding

Configured for a cleaner support workflow.

2
Sites

Configured for a cleaner support workflow.

3
Locations

Configured for a cleaner support workflow.

4
Devices

Configured for a cleaner support workflow.

Start the conversation

Request a trial or portal rollout discussion.

Send through your business details, support model and the type of AV environments you support. We’ll match the portal setup to your workflow and likely subscription tier.

7-day free trial

Start your 7-day portal trial

Tell us who you are, what the portal is for, and what kind of setup would help. We’ll review the request and prepare the safest onboarding path.

Selected path: Support Portal