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Use of the portal
The support portal is provided to help customers and businesses raise, review and manage support requests. Users must provide accurate information and use the service responsibly.
Terms
Terms of use
These terms explain the expected use of the Freaque Systems website and support portal workflows.
Support requests
Submitting a ticket does not guarantee a particular response time unless a separate written support arrangement has been agreed.
Accounts and access
Business users are responsible for keeping access secure and ensuring only authorised people use their support portal access.
Service changes
Features, workflows and availability may change as the portal evolves or as a customer configuration is updated.
Not legal advice
These terms are practical website terms and are not a substitute for legal advice tailored to your business.