Privacy

Privacy statement

This page explains how Freaque Systems handles information submitted through enquiries, support workflows and the support portal.

Information we collect

Freaque Systems may collect enquiry details, portal configuration details, contact information, support ticket information and technical context needed to respond to requests or operate the support workflow.

How information is used

Information is used to respond to enquiries, manage support requests, configure portals, provide updates, maintain service records and improve support delivery.

Support portal records

Tickets may include customer details, site names, equipment locations, device information, issue descriptions, notes and status history relevant to the support request.

Security and access

Access is intended for authorised users. The portal uses controlled sign-in and role-based workflows, but no online system can be described as risk-free.

Contact

Privacy questions can be sent to cal@freaque-systems.com.au.