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Customer ticket raising and admin-side support control.
The portal keeps the customer workflow simple while giving admins the structure needed to triage, communicate and resolve commercial AV support requests professionally.
Fast, clean ticket raising.
Open portal
Scan a QR code or open the branded web app on Android, iPhone, tablet or desktop.
Select site
Choose from approved sites so the request starts with the right location.
Select location
Pick the room, level, area or rack location that needs support.
Select device
Identify the display, microphone, camera, DSP, controller or other equipment.
Submit and track
Send the ticket and follow updates as the support team responds.
Structured support operations.
Ticket dashboard
Review incoming requests with site, location and equipment context included.
Filter and triage
Sort by site, status, priority and search terms to find the work that matters.
Review details
See the issue, contact, location and device information before taking action.
Add notes
Keep internal context organised and add client-facing updates where needed.
Update status
Move work through open, in progress, resolved and closed states with a clear record.
Ticket #1562 updated
Your boardroom display ticket is now in progress. A technician has reviewed the room, the issue is assigned and the next customer-facing update will follow shortly.
Progress emails and customer-facing note updates.
A cleaner support experience is not just about the form. The workflow can also keep customers updated with progress emails and customer-facing note updates, reducing confusion and helping clients see that the issue is moving.
Ready to make support feel more professional?
Use the portal as a polished AV support workflow for your own team, client sites, meeting rooms and managed environments.