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1
Customer raises a ticket
A user scans a QR code, opens the branded portal and logs the issue against the correct site, room and device.
How it works
From QR support ticket to project handover record.
The platform can run as a simple branded support portal or expand into a full AV operations system for service management, assets, commissioning, project documentation, completion evidence, costing and client reporting.
Freaque Systems
Raise a support ticket
Approved site
Sydney Office
Equipment location
Boardroom - Level 12
Device / equipment
Samsung 75” Display
Issue type
No Picture
Priority
High
Admin queue
Live support tickets
#1562
Display no signal
In Progress
#1563
Camera tracking
Awaiting
#1564
Ceiling mic
Open
#1565
Touch panel
Resolved
support.freaque-systems.com/admin
Open
23
In Progress
9
Awaiting
4
Resolved
68
#1562
Boardroom display - no signal
Sydney Office · Boardroom L12
In Progress
#1563
Camera not tracking
Melbourne Office · VC Room 3
Awaiting
#1564
Ceiling mic intermittent
Brisbane Office · Meeting 4
Open
#1565
Touch panel not responding
Perth Office · Training Room
Resolved
End-to-end workflow
One system for the practical details AV teams actually need.
Every module is designed to support real commercial AV work: support tickets, site structure, devices, agents, job costs, asset data, commissioning records, drawings and evidence photos.
2
Admin reviews and assigns
The admin triages the ticket, sets priority and assigns it to the right support agent when that module is enabled.
3
Agent completes the work
The agent updates progress, adds customer-facing notes and records labour, parts or travel when costing is enabled.
4
Assets stay updated
Device records, QR codes, serial numbers, IP addresses, MAC addresses and port details stay linked to the site.
5
Commissioning data becomes handover
Schematics, setup notes, connection types and completion photos become a searchable project record.
6
Client visibility stays safe
Viewer users see active tickets and approved performance graphs without costing, internal notes or admin controls.
Job costing
Know what each support job really costs.
Agents can record labour, parts and travel so admins can review true job cost before invoicing or reporting.
Labour
2.5 hrs
$275
Parts
HDMI extender
$185
Travel
CBD callout
$95
Estimated job total: $555
Asset register
Every room, device and QR code in one place.
Keep site assets organised with serial numbers, IP details, MAC addresses, switch ports and equipment locations.
Q-SYS Core 110f
Rack 1 · 172.16.32.10
Samsung 75 Display
Boardroom L12 · SN SX75-9201
Shure MXA920
Ceiling Zone A · Dante/AES67
Netgear M4250
Rack 1 · Switch Port Map
Project handover
Commissioning records that remain useful after install.
Store schematics, commissioning details, connection types, switch ports and completion photos for future support.
Schematics
Boardroom signal flow uploaded
Commissioning
Static IP, port and device notes saved
Photos
Completed rack and room evidence attached
Handover
Labelled device checklist complete
Viewer reporting
Client-safe dashboard
Open
12
Completed
84
Avg complete
1.8d
First response
42m
Sydney HQ76%
Brisbane Office48%
Melbourne Suite34%
Viewer-safe access
Clients can see progress without seeing your internal business data.
Viewer access is isolated from admin features. They can see active tickets and customer-safe information, and they only see performance graphs when both the owner and tenant admin have enabled that subscription feature.
No costing or invoice preparation exposed to viewers
No internal notes, assignment controls or ticket-change actions
Optional viewer-safe reporting graphs controlled by feature gates
Screenshot-ready fake data
Built to showcase realistic AV workflows without exposing real clients.
Marketing screenshots should use fake client data that still feels like the real world: sites, rooms, devices, agents, assets and commissioning notes.
Northstar Legal Group · Sydney HQ · Boardroom L12
Q-SYS Core 110f · Static IP · Rack 1
Shure ceiling microphone · Dante/AES67 · Labelled
Display no signal · High priority · Assigned to James Walker
Completion photo attached · Handover notes updated
Client update
Automatic email update
Ticket #1562 updated
Your boardroom display ticket is now in progress. A technician has reviewed the room, the issue is assigned and the next customer-facing update will follow shortly.
Status: In Progress
Site: Sydney Office
Room: Boardroom L12
Device: Samsung 75” Display
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Ready to make support feel more professional?
Use the portal as a polished AV support workflow for your own team, client sites, meeting rooms and managed environments.